ALWAYS ON YOUR SIDE WHEN YOU NEED HELP
Contact reseller for items problems
Reseller test and confirm problems
Reseller provide after-sales service
Each UMI purchased from an authorized reseller has a 24 month warranty from the date of purchase, and our warranty covers all quality or manufacture related issues. It may be necessary for phones to be send for testing to uncover any problem.
UMI products are sold through official resellers. Any warranty or return should be handled through the company the device was purchased from. If you have any questions regarding this please contact the reseller where you UMI device was bought.
Please, read this Warranty policies! It is very important!
1.According to the official agreement, all after-sale support must be provided by the web-store where the Customer purchased the device.
2.We are respecting our retailers Warranty Policy. If a dispute arises, the policies of the web-store will prevail over the policies of the manufacturer.
3.All UMI devices has 2 years of warranty, unless the Warranty Policy of the retailer say otherwise.
4.In the event of disputes between the vendor and the customer, UMI can serve as referee between them. This rules only apply to the Authorized dealers.
5.Authorized dealers - retailers who Immersed official permission to sell UMI devices. Such vendors usually listed in the Buy section of our official web-site.
6.UMI is not responsible for any promotions that the retailers running, unless it is joint promotion, running by UMI and the certain retailer. That usually mentioned on UMI ‘s official web-site of official Facebook page.